Refund Policy

At Wing Snob, we are committed to delivering an exceptional food experience to every customer. We understand that issues can arise, and this Refund Policy outlines the terms and conditions under which we accept refund requests, process cancellations, and resolve disputes. Please read this policy carefully before placing an order.

This policy applies to all orders placed through our website at wingsnob.bond, by phone, or through any authorized third-party delivery platforms associated with Wing Snob. By completing a purchase, you agree to the terms described herein.

1. Our Commitment to Customer Satisfaction

Wing Snob takes pride in preparing fresh, high-quality food for every order. We want every meal to meet your expectations. If something goes wrong — whether it is a missing item, an incorrect order, or a quality concern — we encourage you to reach out to us as soon as possible so we can make it right.

Our refund policy is designed to be fair, transparent, and consistent with applicable consumer protection standards under the Federal Trade Commission (FTC) Act and relevant state laws governing consumer transactions in the United States.

2. Eligibility for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Wrong Order Delivered: You received items that are different from what you ordered.
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food was undercooked, spoiled, contaminated, or otherwise unfit for consumption at the time of delivery or pickup.
• Order Not Received: Your delivery order was never delivered and was not returned to Wing Snob.
• Duplicate Charges: You were charged more than once for the same order due to a technical or payment processing error.
• Order Cancelled by Wing Snob: We were unable to fulfill your order due to operational or inventory reasons.

3. Timeframes for Refund Requests

To be eligible for a refund, you must contact us within the following timeframes:

Requests submitted outside of these timeframes may not qualify for a refund. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if any issues are identified.

4. Non-Refundable Items and Situations

Certain circumstances and items are not eligible for refunds. These include, but are not limited to:

• Orders where the customer simply changed their mind after the food was prepared.
• Food items that have been partially or fully consumed before a complaint is made (unless the complaint relates to a food safety concern).
• Dissatisfaction based solely on personal taste preferences (e.g., spice level, flavor profile) when the item was prepared correctly as ordered.
• Delays caused by third-party delivery services, traffic, or other factors beyond Wing Snob's control.
• Promotional, discounted, or complimentary items.
• Orders where incorrect delivery information was provided by the customer.
• Delivery fees and applicable taxes, except where the entire order qualifies for a full refund.
• Gift cards or store credit once they have been applied to an order.

5. How to Request a Refund

To submit a refund request, please follow the steps outlined below:

1. Step 1 – Document the Issue: Take clear photographs or videos of the incorrect, missing, or quality-compromised item(s) before disposing of any food. This evidence will support your claim.
2. Step 2 – Gather Your Order Information: Have your order number, date and time of purchase, and payment method ready.
3. Step 3 – Contact Wing Snob: Reach out to our customer support team via email at [email protected] or through the contact form available at wingsnob.bond.
4. Step 4 – Submit Your Request: In your message, include:
   • Your full name
   • Order number and date
   • Description of the issue
   • Attached photos or videos (if applicable)
   • Your preferred resolution (refund, replacement, or store credit)
5. Step 5 – Await Review: Our team will review your request and respond within 1–3 business days. We may follow up with additional questions to process your claim.
6. Step 6 – Resolution: Once approved, your refund or replacement will be processed according to the timelines described below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account depends on your original payment method:

Please note that Wing Snob initiates refunds promptly upon approval. However, your bank or payment provider controls the final posting time. If your refund has not appeared after the stated timeframe, please contact your financial institution before reaching out to us.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only one or a few items in a multi-item order were incorrect or missing, while the rest of the order was fulfilled correctly.
• The food quality issue affected only a portion of the order.
• A promotional discount was applied to the original order, and the refund is calculated based on the actual amount paid.
• The customer has consumed a portion of the food before identifying a quality issue that does not constitute a food safety risk.

The amount of a partial refund will be determined at Wing Snob's discretion based on the nature and extent of the issue reported. We will always communicate the refund amount clearly before processing.

8. Exchange and Replacement Policy

In many cases, we may offer a replacement as an alternative to a monetary refund. Replacements are subject to the following conditions:

• Replacement orders are only available for issues involving incorrect or missing items, subject to availability.
• Replacements will be prepared and dispatched within a reasonable timeframe based on our current kitchen capacity.
• For delivery orders, a replacement may be offered for pickup in store if re-delivery is not feasible.
• Replacements cannot be exchanged for different menu items — only the original item(s) that were incorrect or missing will be replaced.
• We reserve the right to offer store credit in lieu of a replacement if the requested item is temporarily unavailable.

If you prefer a replacement over a refund, please indicate this preference clearly when submitting your refund request.

9. Cancellation Policy

Due to the nature of fresh food preparation, our cancellation window is very limited. Please review the following terms carefully:

9.1 Online and Phone Orders

Orders may be cancelled for a full refund within 5 minutes of being placed, provided that food preparation has not yet begun. Once our kitchen staff has started preparing your order, cancellation may not be possible, and a refund will not be issued.

9.2 In-Store Orders

In-store orders cannot be cancelled once they have been submitted to the kitchen. If you have concerns about your in-store order, please speak with a Wing Snob team member immediately.

9.3 Scheduled and Pre-Orders

If you have placed a scheduled or advance order, cancellations must be made at least 2 hours before the scheduled preparation or pickup time to receive a full refund. Cancellations made less than 2 hours before the scheduled time may not be eligible for a refund.

9.4 Wing Snob-Initiated Cancellations

If Wing Snob must cancel your order due to inventory limitations, equipment issues, or unforeseen operational circumstances, you will receive a full refund automatically within the standard processing timeframe for your payment method. We will notify you promptly in such cases.

10. Third-Party Delivery Platform Orders

If you placed your order through a third-party delivery platform (such as DoorDash, Uber Eats, Grubhub, or similar services), your refund request must be submitted directly to that platform in accordance with their respective refund and cancellation policies. Wing Snob does not control the refund processes of third-party platforms and cannot issue refunds for orders placed through those services.

For issues that appear to originate from Wing Snob's preparation (e.g., wrong item, missing item, food quality), you may contact us at [email protected] so we are aware of the concern, but the refund must still be handled through the platform where the order was placed.

11. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request, we encourage you to escalate the matter through the following steps:

11.1 Internal Escalation

Contact our customer support team and request that your case be reviewed by a supervisor or manager. Provide your original case reference number and any additional documentation that may support your claim. We will respond to escalated cases within 3–5 business days.

11.2 Mediation

If an internal resolution cannot be reached, both parties may agree to engage a neutral third-party mediator to facilitate a resolution. Mediation costs will be shared equally unless otherwise agreed.

11.3 Chargebacks and Payment Disputes

You have the right to dispute a charge with your bank or credit card issuer if you believe you have been charged incorrectly. However, we strongly encourage you to contact us first, as chargebacks initiated without prior contact may result in the suspension of your account or future order privileges. We cooperate fully with financial institutions during chargeback investigations and will provide documentation to support our position.

11.4 Consumer Protection Agencies

If you believe your consumer rights have been violated, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint, your state Attorney General's office, or your local consumer protection agency. These avenues are available to all customers regardless of the outcome of our internal review process.

12. Store Credit

In some cases, Wing Snob may offer store credit as a resolution option. Store credit:

• Is applied to your Wing Snob account and can be used on future orders at wingsnob.bond or in-store.
• Has no expiration date unless otherwise specified at the time of issuance.
• Is non-transferable and cannot be exchanged for cash.
• Cannot be applied retroactively to previously completed orders.

13. Fraud Prevention

Wing Snob reserves the right to deny refund requests that appear to be fraudulent, abusive, or submitted in bad faith. This includes, but is not limited to, repeated refund requests from the same customer without valid justification, submission of false or manipulated evidence, or patterns that suggest exploitation of our refund policy. Customers found to be abusing our refund process may have their accounts suspended and future orders refused.

14. Policy Updates

Wing Snob reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon publication on our website at wingsnob.bond. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

15. Contact Us

For all refund requests, questions, or concerns related to this policy, please contact us using the information below. Our customer support team is here to help and will respond as promptly as possible.

This Refund Policy was last updated on September 29, 2026, and is effective as of that date. Wing Snob is committed to fair and transparent practices in accordance with applicable United States federal and state consumer protection laws, including guidelines established by the Federal Trade Commission (FTC).