Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website wingsnob.bond, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state and federal regulations. We encourage you to review this document in full so you understand your rights and our obligations.

1. Who We Are

Wing Snob is a food business operating in the United States. We provide food ordering, delivery, and related services through our website and digital platforms. For all privacy-related matters, you may contact us using the information below:

2. Information We Collect

We collect various types of information in connection with your use of our website, services, and products. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or otherwise contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Username and password (stored in encrypted form)
• Date of birth (where required for age verification)
• Payment card information (processed securely through third-party payment processors; we do not store full card numbers)

2.2 Order and Transaction Information

When you place an order through our platform, we collect information about the transaction, including:

• Items ordered and customizations
• Order history and preferences
• Special instructions or dietary preferences you provide
• Transaction amounts and payment method type
• Delivery confirmation and timestamps

2.3 Usage Data and Technical Information

When you access our website or mobile services, we automatically collect certain technical data, including:

• IP address and approximate geolocation derived from it
• Browser type, version, and settings
• Operating system and device type
• Pages visited, links clicked, and time spent on pages
• Referring URLs (websites that directed you to ours)
• Session duration and frequency of visits
• Error logs and crash reports

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. These technologies collect information about your browsing behavior, preferences, and interactions with our platform. For more detailed information, please refer to Section 8 — Cookie Usage of this policy.

2.5 Communications Data

If you contact us by email, telephone, or through our website's contact forms, we may retain records of those communications, including:

• The content of your messages or inquiries
• Feedback, reviews, and ratings you submit
• Customer service interaction records

2.6 User-Generated Content

If you post reviews, photos, comments, or other content on our platform or social media channels associated with Wing Snob, we collect and may display that content publicly in connection with our services.

2.7 Location Data

With your permission, we may collect precise geolocation data from your device to facilitate order delivery, show you nearby pickup locations, and improve our services. You may disable location services through your device settings at any time.

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms if you connect your account or interact with our social media presence
• Analytics providers who help us understand how users interact with our site
• Payment processors who confirm transaction completion
• Marketing partners who help us reach potential customers

3. How We Use Your Information

Wing Snob uses the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process, confirm, and fulfill your food orders
• To create and manage your account
• To process payments and send receipts
• To arrange delivery or pickup of your orders
• To communicate with you about your orders, including updates, delays, or issues
• To provide customer support and resolve disputes

3.2 Business Operations and Improvement

• To analyze usage trends and improve our website, menu, and services
• To monitor and ensure the security and integrity of our systems
• To test new features, menus, or promotions before broad release
• To conduct internal research and business planning
• To maintain accurate business records

3.3 Marketing and Communications

• To send you promotional emails, newsletters, or special offers (with your consent where required)
• To notify you about new menu items, deals, or seasonal specials
• To conduct surveys, contests, or sweepstakes
• To personalize content and recommendations based on your preferences and order history
• To serve targeted advertisements through our platforms and third-party networks

You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us at [email protected].

3.4 Legal and Compliance Purposes

• To comply with applicable laws, regulations, and legal obligations
• To respond to lawful requests from government authorities or law enforcement
• To enforce our Terms of Service and other agreements
• To protect the rights, property, or safety of Wing Snob, our customers, or others
• To detect, investigate, and prevent fraud, abuse, or illegal activities

4. Legal Bases for Processing

Under applicable United States law, including the FTC Act and state privacy statutes, we process your personal information on the following grounds:

• Contract Performance: Processing necessary to fulfill your orders and deliver services you have requested.
• Legitimate Business Interests: Processing necessary for our legitimate interests, such as improving our services, preventing fraud, and marketing to existing customers, provided such interests are not overridden by your rights.
• Legal Obligation: Processing necessary to comply with federal, state, and local legal requirements.
• Consent: Where we rely on your consent (e.g., for certain marketing communications or precise geolocation tracking), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent use. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who perform functions on our behalf. These providers are contractually obligated to protect your data and may only use it for the purposes we specify. Such providers include:

• Payment Processors: To securely process your financial transactions (e.g., Stripe, Square, or similar processors)
• Delivery Partners: To coordinate and fulfill food deliveries to your address
• Cloud Hosting Providers: To store and manage our website infrastructure and databases securely
• Email Service Providers: To send transactional and marketing emails on our behalf
• Analytics Providers: To help us understand website traffic and user behavior (e.g., Google Analytics)
• Customer Support Platforms: To manage customer service inquiries efficiently
• Marketing and Advertising Platforms: To serve targeted advertisements across digital channels

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe disclosure is necessary or required to:

• Comply with a subpoena, court order, or other legal process
• Respond to requests from government or regulatory authorities
• Protect and defend the legal rights or property of Wing Snob
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our users, employees, or the public

5.3 Business Transfers

If Wing Snob undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website prior to your information becoming subject to a different privacy policy as a result of such a transaction.

5.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when you participate in a co-branded promotion or contest.

6. Data Security

The security of your personal information is a top priority at Wing Snob. We implement a range of administrative, technical, and physical security measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is protected using industry-standard Transport Layer Security (TLS/SSL) encryption protocols.
• Password Hashing: User passwords are stored using strong, one-way cryptographic hashing algorithms and are never stored in plain text.
• Access Controls: Access to personal data within our organization is restricted to employees and contractors who need it to perform their job functions, and all such individuals are subject to confidentiality obligations.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration tests to identify and address potential weaknesses.
• Payment Security: Payment card data is processed through PCI-DSS-compliant payment processors. We do not store sensitive payment card numbers on our servers.
• Incident Response: We maintain an incident response plan and will notify affected users and appropriate authorities of any confirmed data breach in accordance with applicable state breach notification laws.

6.2 Limitations

While we take every reasonable precaution to protect your information, no method of data transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Wing Snob respects and honors these rights to the fullest extent required by law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request deletion of your personal information that we have collected, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information as defined under the CPRA. We do not sell personal information in the traditional sense, but we may share data with advertising partners. You may opt out by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny goods or services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

7.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, Wing Snob provides the following rights to all users:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights listed above, please submit a verifiable request by:

• Emailing us at: [email protected]
• Visiting our website: wingsnob.bond

We will respond to your request within 45 days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension in writing. We may need to verify your identity before processing your request to protect your privacy and security.

You may designate an authorized agent to make a request on your behalf. The authorized agent must provide written authorization signed by you, and we may still require you to verify your own identity directly with us.

8. Cookie Usage

Wing Snob uses cookies and similar tracking technologies on our website to enhance functionality, analyze site performance, and deliver relevant advertising. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or alert you when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising through platforms such as the Network Advertising Initiative (NAI) opt-out tool or the Digital Advertising Alliance (DAA) opt-out page.

For more comprehensive information about our use of cookies, please refer to our Cookie Policy, available on our website at wingsnob.bond.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

9.1 Retention Periods

After the applicable retention period, we will securely delete or anonymize your personal information so that it can no longer be associated with you. In some circumstances, we may retain personal data for longer periods where required or permitted by law, such as for ongoing litigation or regulatory investigations.

10. Children's Privacy

Wing Snob's website, services, and food ordering platform are not directed to or intended for use by individuals under the age of 18. We do not knowingly collect, use, or share personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA).

If you are under 18 years of age, you may not use our services or provide any personal information to us without the involvement, supervision, and consent of a parent or legal guardian. If we learn that we have inadvertently collected personal information from a child under the age of 13 without verified parental consent, we will take immediate steps to delete that information from our systems.

Parents or guardians who believe their child has provided personal information to Wing Snob without consent are encouraged to contact us immediately at [email protected] so we can promptly remove such information.

11. International Data Transfers

Wing Snob is a United States-based business. Our primary data processing and storage operations occur within the United States. If you are accessing our services from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services and providing us with your personal information, you consent to the transfer, storage, and processing of your information in the United States. We take appropriate steps to ensure that any international transfers of personal data are made in compliance with applicable laws and that your information remains protected to a standard consistent with this Privacy Policy.

If you are a resident of a jurisdiction with specific data transfer requirements (such as the European Union), and you have concerns about the transfer of your personal data to the United States, please contact us at [email protected] to discuss the appropriate safeguards we have in place.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated by Wing Snob. These links are provided for your convenience and information only. We have no control over the content, privacy practices, or policies of any third-party sites or services, and we are not responsible for or liable for their content or their handling of your personal information.

We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information. The inclusion of a link to a third-party website does not imply endorsement of that website or its privacy practices by Wing Snob.

13. Social Media and Online Reviews

Wing Snob may maintain pages and profiles on social media platforms including, but not limited to, Facebook, Instagram, TikTok, and X (formerly Twitter). When you interact with our social media pages, the social media platform's own privacy policy governs how your information is collected and used by that platform. We may collect information you make publicly available through those interactions, such as reviews, comments, or messages directed to us.

If you post a review on a third-party review platform (such as Google, Yelp, or similar) that is publicly visible, we may display or reference that review in connection with our business. Public content you share about Wing Snob may be visible to others and is subject to the privacy policies of those third-party platforms.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection practices in response to DNT signals. However, you may use the cookie management tools described in Section 8 of this policy to limit certain types of tracking.

15. How to File a Complaint

If you have concerns about how Wing Snob handles your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authorities.

15.1 Filing a Complaint in California

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CCPA/CPRA:

• Website: https://cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

15.2 Filing a Complaint with the Federal Trade Commission (FTC)

Consumers throughout the United States may also file complaints about unfair or deceptive business practices with the Federal Trade Commission (FTC):

• Website: https://reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.3 State Attorney General Offices

Many U.S. states have attorney general offices that handle consumer privacy complaints. You may contact your state's attorney general's office for guidance on filing a formal complaint related to privacy violations.

16. Changes to This Privacy Policy

Wing Snob reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:

• Posting the updated policy on our website at wingsnob.bond with a new "Last Updated" date at the top
• Sending a notification email to the address associated with your account (where applicable)
• Displaying a prominent notice on our website homepage or at point of login

Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. If you do not agree to the updated policy, you should discontinue your use of our services and close your account.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise any of your privacy rights as described herein, please do not hesitate to contact us:

We are committed to working with you to resolve any privacy-related concerns. Upon receiving your inquiry, we will acknowledge receipt promptly and work to address your request within the timeframes required by applicable law. All privacy-related requests and inquiries are handled with the utmost confidentiality and care.